Privacy Policy

1. Introduction

Haste IT (“we”, “us”, “our”) complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This Policy explains how we collect, use, store, and disclose your personal information.

2. Information We Collect

We may collect customer details such as:

• Name, address, and contact details
• Business and billing information
• SIP, DID, mobile, and hosting service usage
• Session logs and IP addresses
• Support request information

3. How We Use Information

We use your data to:

• Provide and maintain services
• Authenticate users and secure systems
• Process billing and payments
• Respond to support enquiries
• Meet regulatory and legal obligations

We do not sell personal data.

4. Disclosure to Third Parties

We may share necessary information with:

• Ringotel (softphone licensing)
• Mailgun (email delivery)
• Stripe (billing)
• Telstra Wholesale and mobile network partners
• SIP upstream providers
• Hosting suppliers

Data is shared only when required for service delivery or legal compliance.

5. Security & Storage

We apply reasonable security controls including encryption, access restrictions, and periodic reviews. Some third-party infrastructure may be located outside Australia.

6. Retention

Customer data is retained as required for service delivery and to meet Australian telecommunications and billing regulations.

7. Access & Correction

You may request corrections or access to your information by contacting: admin@hasteit.com.au.

8. Cookies

We use minimal cookies for session and performance purposes. No behavioural tracking cookies are used.

9. Complaints

Complaints may be lodged via our contact channels. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Changes

This Privacy Policy may be updated periodically. Continued use of our Services constitutes acceptance of the updated version.